Terms & Conditions

Welcome to ABACUS VAULT LLC. These Terms and Conditions govern your use of our dental billing services. By engaging with our services, you agree to comply with and be bound by the following terms. Please read them carefully.

  1. Definitions
    • "Company" refers to ABACUS VAULT LLC.
    • "Client" refers to any dental practice or professional using our services.
    • "Services" refers to all billing and revenue management services provided by the Company.
    • "Agreement" refers to these Terms and Conditions.
    • "Agreement" refers to these Terms and Conditions.
    • "Confidential Information" refers to any non-public information shared between the Company and the Client.
  2. Scope of Services
    • The Company provides dental billing services, including insurance billing, patient billing, payment posting, accounts receivable management, denial management, and revenue cycle management.
    • The Company will use its best efforts to process claims accurately and efficiently but does not guarantee reimbursement or specific outcomes.
    • The Client acknowledges that the Company does not provide legal, tax, or medical advice.
  3. Client Responsibilities
    • The Client agrees to provide accurate, complete, and timely information required for billing.
    • The Client is responsible for verifying patient eligibility and ensuring compliance with relevant healthcare regulations.
    • The Client must notify the Company promptly of any disputes, errors, or changes in billing information.
    • The Client agrees to comply with all applicable laws and regulations related to patient data and billing practices.
  4. Fees and Payment
    • Fees for services are detailed in a separate pricing agreement and may be subject to change upon prior notice.
    • Payment is due within the agreed timeframe as specified in the service agreement. Late payments may incur penalties or service suspension.
    • Any additional costs incurred due to errors in the Client’s data or non-compliance with agreed procedures may be billed separately.
    • The Company reserves the right to suspend services in the event of non-payment beyond the agreed period.
  5. Confidentiality and Data Protection
    • Both parties agree to maintain the confidentiality of all proprietary and patient information.
    • The Company complies with HIPAA and other relevant privacy regulations to protect patient data.
    • The Client must also comply with data protection laws and ensure that any information shared with the Company is done lawfully.
    • The Company will not share or sell Client data to third parties without explicit consent.
  6. Term and Termination
    • This Agreement remains in effect until terminated by either party with a written notice of at least 30 days.
    • The Company reserves the right to terminate services immediately if the Client breaches any term of this Agreement, including but not limited to non-payment or non-compliance with laws.
    • Upon termination, all outstanding payments shall be settled within 15 days.
    • The Company is not responsible for any disruption in the Client’s operations following termination.
  7. Liability and Disclaimers
    • The Company provides its services "as is" and makes no warranties regarding claim approvals or specific financial results.
    • The Company shall not be liable for any loss, damage, or delay caused by third-party service providers, regulatory changes, or incorrect Client information.
    • The Company’s total liability under this Agreement is limited to the amount paid by the Client for services in the last three months preceding the claim.
    • The Company is not liable for indirect, incidental, or consequential damages arising from the use of its services.
  8. Dispute Resolution
    • Any disputes arising under this Agreement shall be resolved through good-faith negotiations.
    • If a resolution cannot be reached, disputes shall be settled through binding arbitration in the state where the Company is registered.
    • Each party shall bear its own costs related to dispute resolution unless otherwise agreed.
  9. Intellectual Property
    • Any software, reports, templates, or other intellectual property developed by the Company remains the sole property of the Company.
    • The Client may not copy, modify, distribute, or reverse-engineer any proprietary tools or methodologies provided by the Company.
  10. Indemnification
    • The Client agrees to indemnify and hold harmless the Company from any claims, losses, or damages resulting from the Client’s negligence, misrepresentation, or non-compliance with regulations.
    • The Company agrees to indemnify the Client against any damages caused by its own willful misconduct or gross negligence.
  11. Amendments and Modifications
    • The Company reserves the right to update these Terms and Conditions at any time with prior notice to the Client.
    • Continued use of the Company’s services after changes have been made constitutes acceptance of the updated terms.
  12. Force Majeure
    • The Company shall not be held liable for any failure or delay in performing its obligations due to unforeseen circumstances beyond its control, including but not limited to natural disasters, acts of war, government restrictions, or cyberattacks.
  13. Governing Law
    • This Agreement shall be governed by and interpreted in accordance with the laws of the state in which the Company is registered.
  14. Miscellaneous
    • If any provision of this Agreement is found to be invalid, the remaining provisions shall continue to be in full force and effect.
    • This Agreement constitutes the entire understanding between the parties and supersedes any prior agreements or understandings.
    • The Client may not assign its rights under this Agreement without prior written consent from the Company.
Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact:

ABACUS VAULT LLC
1-888-962-1011
support@abacusvault.com
232 E BLITHEDALE AVE STE 201 MILL VALLEY, CA 94941, USA