Refund Policy

At ABACUS VAULT LLC, we are committed to delivering high-quality dental billing services to our clients. Our goal is to ensure accuracy, efficiency, and transparency in all our operations. However, we understand that there may be circumstances where a client may seek a refund for services rendered. This Refund Policy outlines the terms and conditions under which refunds may be granted.

  1. General Refund Eligibility

    2. Refunds may be considered under the following conditions:

    • If the client has paid for a service that was not delivered within the agreed-upon timeframe.
    • If the client has experienced a significant error in billing services due to our negligence.
    • If ABACUS VAULT LLC fails to meet service obligations as per the contractual agreement.
    • If the client cancels the service before the commencement of work and within the eligible cancellation period.
  2. Refund Conditions
    • Non-Delivery of Services: If services are not delivered within the specified timeframe due to factors under our control, the client may request a full or partial refund.
    • Service Deficiency: If the client identifies substantial errors in our billing processes that negatively impact their revenue cycle and ABACUS VAULT LLC is unable to rectify the issue within a reasonable period, a partial refund may be issued.
    • Overpayment: If a client is mistakenly charged more than the agreed-upon amount, the excess payment will be refunded after verification.
    • Cancellation Policy: If the client cancels a service before the initiation of work, a full refund may be granted. However, if work has already commenced, a prorated refund may be issued based on the work completed.
  3. Non-Refundable Services

    4. Certain services are non-refundable, including:

    • Completed and delivered billing services where the client has already benefited from the work.
    • Subscription-based services where the client has used the service for a portion of the billing cycle.
    • Services terminated due to a breach of contract by the client.
    • Any third-party fees incurred on behalf of the client.
  4. Refund Request Process

    5. Clients seeking a refund must follow these steps:

    • Submit a Request: The client must submit a written request via email to our support team at support@abacusvault.com with the subject line "Refund Request - Rachel Kelley."
    • Provide Details: The request should include the reason for the refund, supporting documentation, and proof of payment.
    • Review Process: Our team will review the request and may contact the client for additional information.
    • Approval or Denial: A decision will be communicated within 10 business days. If approved, the refund will be processed as per the stated timelines.
  5. Refund Timelines
    • Approved refunds will be processed within 7-14 business days from the approval date.
    • Refunds will be issued to the original payment method used at the time of purchase.
    • If the refund is delayed beyond the stated timeframe, the client may contact our support team for assistance.
  6. Partial Refunds

    7. Partial refunds may be granted under the following conditions:

    • If a client has utilized a portion of the service but requests discontinuation due to dissatisfaction.
    • If services were partially completed but the client no longer requires them.
    • If a mutually agreed adjustment is made based on performance discrepancies.
  7. Dispute Resolution

    8. If a refund request is denied and the client disagrees with the decision, they may escalate the issue by contacting our customer service manager at support@abacusvault.com. If a resolution is not reached, mediation or arbitration may be pursued as outlined in our service agreement.

  8. Chargebacks and Payment Disputes
    • Clients are encouraged to resolve refund concerns directly with ABACUS VAULT LLC before initiating chargebacks.
    • Any chargebacks initiated without prior communication may lead to service suspension.
    • If a chargeback is found to be unjustified, the client may be liable for any associated fees.
  9. Service Modifications and Adjustments
    • If a client is dissatisfied with a service, they may request modifications instead of a refund.
    • Our team will work closely with the client to rectify issues before considering a refund.
    • Service modifications do not impact refund eligibility unless explicitly agreed upon.
  10. Exceptional Cases

    11. In rare cases, ABACUS VAULT LLC may offer goodwill refunds at its discretion, considering the circumstances of the client’s request. However, this does not set a precedent for future refund claims.

  11. Amendments to Refund Policy

    12. ABACUS VAULT LLC reserves the right to update or modify this Refund Policy at any time. Clients will be notified of significant changes via email or through our official website.

  12. Contact Information

    13. For any questions or concerns regarding our Refund Policy, clients may reach out to:

    ABACUS VAULT LLC
    Customer Support Team
    Email: support@abacusvault.com
    Phone: 1-888-962-1011
    Website: www.abacusvault.com

    We value our clients and strive to provide exceptional service while maintaining transparency and fairness in our policies.